FAQ
GENERAL INFORMATION
1. What time are check-in and check-out?
Check-in is available from 3:00 PM — Check-out by 11:00 AM.
2. What are the reception hours?
Available 24 hours a day.
3. What languages are spoken at the reception?
Italian, English, Spanish and French.
4. Where is Hotel Imperiale located and how can I reach it?
The Hotel Imperiale is located at Via Vittorio Veneto, 24
You can reach the hotel:
• From Roma Termini
Taxi takes about 10 minutes, alternatively you can either take a bus or metro:
Metro Line A: towards Battistini, get off at Barberini (2 stops).
Bus: lines 52, 53, 63, 80 and 83 stop near Via Veneto.
• From Tiburtina Station
Metro Line B: to Termini, then change to Line A to Barberini.
• From Rome Fiumicino Airport (FCO)
Leonardo Express to Termini (32 minutes), then Metro A to Barberini or taxi.
Taxi: fixed-rate ride to the center of Rome, about 40–50 minutes.
NCC/private transfer on request.
• From Rome Ciampino Airport (CIA)
Terravision bus or Rome Airport Bus to Termini, then Metro A or taxi.
5. Is parking available at the property?
No.
6. Is the property equipped with an elevator?
Yes.
7. What accessibility features does the property have?
The elevators are accessible and connect all the main levels of the property, including the rooms, the breakfast room, and the restaurant.
8. Is Wi-Fi available at the property?
Yes, free and available to all guests.
9. Are pets allowed?
Yes, small pets, with an extra cleaning fee and subject to prior notice to the property at the following email: hi@omniahotels.com.
10. Is luggage storage available?
Yes.
11. What amenities are included in the rooms?
All rooms offer air conditioning, free Wi-Fi, flat-screen TV with national and international channels, minibar, and electronic safe. Fine materials such as walnut-stained oak parquet flooring, canaletto walnut wood paneling, satin brass details and textured wallpapers create warm, refined and welcoming environments. Each room is unique, but they all share the same attention to detail, guest well-being, and the art of Italian hospitality.
12. Is a city tax required?
Yes, a city tax of €7.50 per person per day is required for the first 10 nights; children up to 10 years old are exempt.
13. Which credit cards are accepted?
The property accepts all major credit and debit cards for payment.
CHECK-IN/CHECK-OUT
1. How does check-in work at the property?
In person.
2. Is early check-in possible?
Yes, subject to availability and prior notice to the property; surcharges may apply.
3. Is late check-out possible?
Yes, subject to availability and prior notice to the property; surcharges may apply.
4. What are the reception hours?
Available 24 hours a day.
5. What documents are required at check-in?
To check in, both for minors and adults, a valid identification document is required, e.g. an ID card or any other document bearing a photograph issued by the competent authority of the Italian State or of other States (pursuant to the "Testo Unico di Pubblica Sicurezza," Article 109, and subsequent updates). Check-in cannot be completed for guests without a valid identification document, even if they are minors accompanied by parents.
PROPERTY & SERVICES
1. Is there a transfer service to/from the property?
No.
2. Is an electric car charging available?
No.
3. Are children allowed at the property?
Yes, if they have a valid identification document and are accompanied by at least one adult.
5. Is a laundry service available?
Yes, an external paid laundry service is available.
6. Do you provide guests with an iron?
Yes, of course. We provide our guests with an iron, upon request, for the entire duration of their stay.
ROOMS
7. Are baby cribs and cots available?
Yes, upon request, for an additional fee.
8. Are rooms accessible?
Yes.
BREAKFAST
9. Is breakfast included?
Yes, if included in the booking rate.
10. What time is breakfast served?
From Monday to Sunday from 7:00 AM to 10:00 AM.
11. Where is breakfast served?
At Convivio Lounge Restaurant.
12. What type of breakfast is served?
An American breakfast.
13. Are gluten-free, vegetarian, or vegan options available?
Yes.
RESTAURANTS & BARS
14. Is there a restaurant at the property?
Yes, the Convivio Lounge Restaurant. A culinary retreat where Mediterranean cuisine meets Roman tradition, available every day for lunch from 12:30 PM to 3:00 PM and for dinner from 7:00 PM to 10:00 PM.
15. Are gluten-free, vegetarian, or vegan options available?
Yes.
16. Is there a bar at the property?
Yes, the Convivio Bar, open every day from 10:00 AM to 11:00 PM.
GYM
17. Is there a gym at the property?
Yes.
18. What are the gym hours?
The gym is available every day from 6:30 AM to 10:00 PM.
ACTIVITIES, EXPERIENCES & EVENTS
19. Does the property offer a concierge service?
Yes.
20. Do you arrange tours and excursions in the area?
Yes, excursions and tours in the surrounding area can be booked at reception through our partners.
21. Is it possible to organize weddings or private events?
Yes, private events can be organized within the Convivio Lounge, a space where the interiors combine refinement and warmth: canaletto walnut wood paneling, satin brass details and fluted surfaces create an intimate and sophisticated atmosphere. Completing the experience is a bright veranda, inspired by the gardens of Villa Borghese, creating a natural and evocative atmosphere.
MEETINGS & BUSINESS
22. Are meeting rooms available at the property?
Yes, Sala Flavia is available for private events, business meetings or special occasions for up to 10 people.
23. What services does the property offer for business guests?
The property offers a wide range of services dedicated to business guests, including 24-hour reception, free Wi-Fi, laundry service, bar, in-house restaurant with the possibility of organizing business breakfasts, lunches and dinners, and room service. For small meetings, Sala Flavia is available with a capacity of up to 10 people. The property also offers the possibility of corporate agreements.
PAYMENTS & CANCELLATIONS
24. What are the cancellation terms?
A flexible rate is available with free cancellation up to 48 hours before arrival. Alternatively, a non-refundable rate is available with immediate payment at the time of booking on the website.
25. What is the deadline for free cancellation?
Up to 48 hours before arrival.