FAQ

GENERAL INFORMATION

1. What time are check-in and check-out?
Check-in is available from 3:00 PM — Check-out by 11:00 AM.

2. What are the reception hours?
Available 24 hours a day.

3. What languages are spoken at the reception?
Italian, English, French, Spanish and Russian.

4. Where is Aria Palace located and how can I reach it?
Aria Palace is located at Via Torino 127 - 00184, Rome.

You can reach the hotel:

• From Roma Termini
On foot: about 10–15 minutes (towards Piazza della Repubblica → Via Nazionale → Via Torino 127).

Metro Line A: towards Battistini, get off at Repubblica (1 stop), then a 3–5 minute walk to Via Torino 127.

Taxi: about 5–10 minutes (depending on traffic).

• From Roma Tiburtina
Metro Line B: towards Laurentina, get off at Termini, then follow the directions "From Termini Station."

Alternatively, from Termini you can take Metro A to Repubblica and continue on foot.

• From Rome Fiumicino Airport (FCO)
Leonardo Express: to Roma Termini (about 32 minutes), then:

On foot: 10–15 minutes to Via Torino 127, or Metro A 1 stop to Repubblica and then a 5–8 minute walk, or Taxi 5–10 minutes (from the center/Termini).

Taxi: to the Termini/Repubblica area, then Via Torino 127 (travel time varies depending on traffic).

• From Rome Ciampino Airport (CIA)

Shuttle bus to Termini (e.g. direct services), then:

On foot 10–15 minutes to Via Torino 127 or;

Metro A 1 stop to Repubblica and then on foot, or Taxi 5–10 minutes (from Termini).

Metro option: bus to Metro A Anagnina → Metro A to Termini or Repubblica, then continue on foot towards Via Torino 127.

5. Is parking available at the property?
Yes, but parking at Aria Palace is currently unavailable. For more information about availability and reservations, please e-mail: ap@omniahotels.com.

6. Is the property equipped with an elevator?
Yes.

7. What accessibility features does the property have?
Aria Palace is fully accessible and free of architectural barriers.

8. Is Wi-Fi available at the property?
Yes, free and available for all guests.

9. Are pets allowed?
Yes, small pets are allowed, up to 5 kg maximum, subject to prior notice to the property at the following address: ap@omniahotels.com.

10. Is luggage storage available?
Yes.

11. What amenities are included in the rooms?
To ensure a pleasant, worry-free stay, every room offers:

• Connectivity: free high-speed Wi-Fi.
• Climate: independently adjustable air conditioning.
• Comfort: beds with upholstered headboards and mood lighting.
• Utilities: LCD TV with international channels, minibar, electronic safe, and desk.
• Bathrooms: marble-clad, with large mirrors and contemporary finishes.

12. Is a city tax required?
Yes, a city tax of €7.50 per person per day is required for the first 10 nights; children up to 10 years old are exempt.

13. Which credit cards are accepted?
The property accepts all major credit and debit cards for payment.

CHECK-IN/CHECK-OUT

1. How does check-in work at the property?
In person.

2. Is early check-in possible?
Yes, subject to availability and prior notice to the property.

3. Is late check-out possible?
Yes, subject to availability and prior notice to the property.

4. What are the reception hours?
Available 24 hours a day.

5. What documents are required at check-in?
To check-in, both for minors and adults, a valid identification document is required, e.g. an ID card or any other document bearing a photograph issued by the competent authority of the Italian State or of other States (pursuant to the "Testo Unico di Pubblica Sicurezza," Article 109, and subsequent updates). Check-in cannot be completed for guests without a valid identification document, even for minors accompanied by parents.

PROPERTY & SERVICES

1. Is there a transfer service to/from the property?
Yes, an external paid shuttle service can be reserved by sending a request e-mail to: ap@omniahotels.com.

2. Is an electric car charging available?
Yes, once the garage renovation is complete, 2 electric charging stations will be available.

3. Are children allowed at the property?
Yes, by presenting a valid identification document.

4. Is a laundry service available?
Yes, an external paid laundry service is available.

5. Do you provide guests with an iron?
Yes, of course. We provide our guests with an iron, upon request, for the entire duration of their stay.

ROOMS

6. Are baby cribs and cots available?
Yes.

7. Are rooms accessible?
Yes, the property has accessible rooms. For more information, please e-mail: info.ap@omniahotels.com.

BREAKFAST

8. Is breakfast included?
Yes, if included in the booked rate.

9. What time is breakfast served?
Every day from 7:00 AM to 10:00 AM.

10. Where is breakfast served?
At Sala Vivaldi.

11. What type of breakfast is served?
An American breakfast.

12. Are gluten-free, vegetarian, or vegan options available?
Yes.

RESTAURANTS & BARS

13. Is there a restaurant at the property?
No, a restaurant is currently unavailable at the property.

14. Is there a bar at the property?
Yes.

POOL & GYM

15. Is there a pool at the property?
Yes, it will be available once renovations are complete.

16. What are the pool hours?
Currently unavailable. Hours will be announced once the pool renovation is complete.

17. Do you provide pool towels?
Yes, once the pool renovation is complete, dedicated towels will be provided.

18. Is there a gym at the property?
Yes, it will be available once renovations are complete.

19. What are the gym hours?
Currently unavailable. Hours will be announced once the gym renovation is complete.

ACTIVITIES, EXPERIENCES & EVENTS

20. Is a concierge service available?
Yes.

21. Do you arrange tours and excursions in the area?
Yes, excursions and tours in the surrounding area can be booked at reception through external partners.

22. Is it possible to arrange weddings or private events?
Yes, it is absolutely possible to organize private events and special receptions thanks to our meeting rooms, including the Sala Verdi (90 sqm), which can host up to 60 people, and the Sala Puccini (35 sqm), suitable for up to 20 people. Our team of dedicated professionals is available to provide personalized assistance and take care of every last detail to build a successful event together. For more information, please send a request email to: info.ap@omniahotels.com.

MEETINGS & BUSINESS

23. Are meeting rooms available?
Yes, the property has meeting rooms represented by the Sala Puccini and the Sala Verdi: both located on the mezzanine floor, these are equipped with natural light and state-of-the-art equipment, such as 100-inch LCD monitors with signal duplication on dedicated screens in the rooms, a flip chart, a professional audio amplification system, internet connection with a dedicated bandwidth of up to 100 Mbps upload and download.

24. What services does the property offer for business guests?
Aria Palace offers a wide range of dedicated services, including 24-hour reception, free Wi-Fi, laundry service, bar, and airport transfer on request. For meetings, training courses, and corporate events, the property provides the Sala Verdi and the Sala Puccini, complete with LCD screens, amplification systems, overhead projector, microphones, laser pointer, and HDMI cable connection, with basic stationery and the option of organizing coffee breaks in a reserved area. We are also available to discuss customized corporate agreements tailored to your needs.

PAYMENTS & CANCELLATIONS

25. What are the cancellation terms?
A flexible rate is available with free cancellation up to 48 hours before arrival. Alternatively, a non-refundable rate is available with immediate payment at the time of booking on the website.

26. What is the deadline for free cancellation?
Up to 48 hours before arrival.