FAQ
GENERAL INFORMATION
1. What time are check-in and check-out?
Check-in is available from 3:00 PM — Check-out by 11:00 AM.
2. What are the reception hours?
Available 24 hours a day.
3. What languages are spoken at the reception?
Italian, English, French and Spanish.
4. Where is Donna Laura Palace located and how can I reach it?
The Donna Laura Palace is located at Lungotevere delle Armi, 21.
You can reach the hotel:
• From Roma Termini:
Metro A (towards Battistini) and get off at Lepanto or Ottaviano, both a short distance from the property. Alternatively, taxi or direct buses.
• From Roma Tiburtina:
Bus 495 to the Azuni/Min.Marina stop, then a 7-minute walk.
• From Fiumicino Airport (FCO):
The Leonardo Express train offers a direct connection to Roma Termini, or taxis and private transfer services.
• From Ciampino Airport (CIA):
Bus 520 towards Cinecittà to the Tuscolana/Cinecittà stop. Then Metro A towards Battistini and get off at the Lepanto stop. Then a 10-minute walk.
5. Is parking available at the property?
No.
6. Is the property equipped with an elevator?
Yes.
7. What accessibility features does the property have?
The elevators are accessible and connect all the main levels of the property, including the rooms, the breakfast room (located on level -1) and the restaurant.
8. Is Wi-Fi available at the property?
Yes, free and available to all guests.
9. Are pets allowed?
Yes, subject to prior notice to the property at the following email address: info.dlp@omniahotels.com, with an extra cleaning fee of €50.00.
10. Is luggage storage available?
Yes.
11. What amenities are included in the rooms?
Elegant Italian décor and furnishings make the rooms at the Donna Laura Palace warm and welcoming. All rooms feature air conditioning, free Wi-Fi, minibar, electronic safe, flat-screen TV with national and international channels, and a comfortable desk; Deluxe and Superior rooms also include a kettle and coffee machine.
12. Is a city tax required?
Yes, a city tax of €7.50 per person per day for the first 10 nights; children up to 10 years old are exempt.
13. Which credit cards are accepted?
The property accepts all major credit and debit cards for payment.
CHECK-IN/CHECK-OUT
1. How does check-in work at the property?
In person.
2. Is early check-in possible?
Yes, subject to availability and prior notice to the property.
3. Is late check-out possible?
Yes, subject to availability and prior notice to the property.
4. What are the reception hours?
Available 24 hours a day.
PROPERTY & SERVICES
1. Is there a transfer service to/from the property?
No.
2. Is electric car charging available?
No.
3. Are children allowed at the property?
Yes, by presenting a valid identification document.
4. Is a laundry service available?
Yes, an external paid laundry service is available.
5. Do you provide guests with an iron?
Yes, of course. We provide our guests with an iron for the entire duration of their stay.
ROOMS
6. Are baby cribs and cots available?
Yes.
7. Are rooms accessible?
No.
BREAKFAST
8. Is breakfast included?
Yes, if included in the booked rate.
9. What time is breakfast served?
Every day from 7:00 AM to 10:00 AM.
10. Where is breakfast served?
At Bistrot 21 Restaurant, located on level -1, also accessible by elevator from all floors.
11. What type of breakfast is served?
An American breakfast.
12. Are gluten-free, vegetarian, or vegan options available?
Yes, upon request.
RESTAURANTS & BARS
13. Is there a restaurant at the property?
Yes, Mò Mò Bistrot Restaurant, which welcomes guests in a refined and elegant atmosphere, and Terrazza Bellavista Lounge, a sophisticated venue ideal for an aperitif, dinner or an exclusive event on beautiful Roman summer evenings, open every day from 6:00 PM to 10:30 PM.
12. Are gluten-free, vegetarian, or vegan options available?
Yes, upon request.
15. Is there a bar at the property?
Yes, Mò Mò Bar is open every day from 4:30 PM to 10:30 PM.
SPA, POOL & GYM
16. Is there a Spa/Wellness Center at the property?
Yes, a private wellness area is available by reservation.
17. What are the Spa/Wellness Center hours?
Our Wellness area is available by reservation at the reception, from 8:00 AM to 9:00 PM.
18. Do you provide a Spa/Wellness Center kit?
Certainly, the Front Office staff will be happy to provide a bathrobe and slippers.
19. Is there a pool at the property?
No.
20. Is there a gym at the property?
Yes.
21. What are the gym hours?
The Fitness Center is available from 8:00 AM to 9:00 PM for all guests of the property.
ACTIVITIES, EXPERIENCES & EVENTS
22. Is a concierge service available?
Yes.
23. Do you arrange tours and excursions in the surrounding area?
Excursions and tours in the surrounding area can be booked at reception through our partners.
24. Is it possible to arrange weddings or private events?
Yes, subject to availability, private events can be organized at the Terrazza BellaVista Lounge and the Sala Laura, a 108 sqm space with a maximum capacity of 80 people theater-style, ideal for conferences, showrooms, training courses, and business meetings.
MEETINGS & BUSINESS
25. Are meeting rooms available at the property?
Yes, Sala Laura. A 108 sqm space with a maximum capacity of 80 people theater-style, ideal for conferences, showrooms, training courses, and business meetings. Sala Laura is equipped with high-speed Wi-Fi (300 MB), state-of-the-art audio-video equipment, amplification systems, video projector, and a flip chart/overhead projector.
26. What services does the property offer for business guests?
The property offers a wide range of services dedicated to business guests, including 24-hour reception, free Wi-Fi, laundry service, airport transfer on request, bar, in-house restaurant, and room service. For meetings, training courses and corporate events, the Sala Laura is available, with the option of organizing business lunches or coffee breaks. The property also offers the possibility of corporate agreements.
PAYMENTS & CANCELLATIONS
27. What are the cancellation terms?
A flexible rate is available with free cancellation up to 48 hours before arrival. Alternatively, a non-refundable rate is available with immediate payment at the time of booking on the website.
28. What is the deadline for free cancellation?
Up to 48 hours before arrival.