FAQ
GENERAL INFORMATION
1. What time are check-in and check-out?
Check-in is available from 3:00 PM — Check-out by 11:00 AM.
2. What are the reception hours?
Available 24 hours a day.
3. What languages are spoken at the reception?
Italian, English, Spanish, French and German.
4. Where is Grand Hotel Fleming located and how can I reach it?
Grand Hotel Fleming is located in Piazza Monteleone di Spoleto, 20.
You can reach the hotel:
• From Roma Termini
By bus: bus 223 to the Villa Severini stop, then a 10-minute walk.
By metro: Metro Line A towards Battistini, to the Ottaviano stop, then take bus 32 from the Giulio Cesare/Ottaviano stop to the Flaminia/Bevagna stop, then a 5-minute walk.
• From Roma Tiburtina
From Roma Tiburtina station take bus 495 towards Valle Aurelia/Bonaccorsi to the Fiume stop, then take bus 223 towards Giustiniana to the Villa Severini stop, then a 10-minute walk to Grand Hotel Fleming.
• From Rome Fiumicino Airport (FCO)
The Leonardo Express train offers a direct connection to Roma Termini; alternatively, taxis and private transfer services are available.
• From Rome Ciampino Airport (CIA)
Direct shuttle buses to Roma Termini are available, from which you can continue by taxi or public transport to the Fleming area.
• Both airports:
NCC (chauffeur) services and fixed-rate taxis to the center of Rome are available.
5. Is parking available at the property?
Yes, subject to prior reservation of the parking space.
6. Is the property equipped with an elevator?
Yes.
7. What accessibility features does the property have?
The main entrance has a slight step due to the presence of a sidewalk; if needed, a ramp is placed to allow access for guests in wheelchairs. The elevators are accessible and connect all the main levels of the property, including the rooms, the breakfast room (located on level -1) and the restaurant. The breakfast room also has ramps that facilitate access for guests with reduced mobility. The property also has parking directly connected to the elevators, allowing guests to reach their rooms without using stairs.
8. Is Wi-Fi available at the property?
Yes, free and available to all guests.
9. Are pets allowed?
Yes, subject to prior notice to the property at the following email address: info.ghf@omniahotels.com.
10. Is luggage storage available?
Yes.
11. What amenities are included in the rooms?
All rooms feature essential, modern furnishings; many have lovely balconies, and the warm, relaxing colors combined with attention to detail make them all extremely welcoming and comfortable. Free Wi-Fi, minibar, flat-screen satellite TV, safe.
12. Is a city tax required?
Yes, a city tax of €7.50 per person per day for the first 10 nights; children up to 10 years old are exempt.
13. Which credit cards are accepted?
The property accepts all major credit and debit cards for payment.
CHECK-IN/CHECK-OUT
1. How does check-in work at the property?
In person.
2. Is early check-in possible?
Yes, subject to prior notice to the property.
3. Is late check-out possible?
Yes, subject to prior notice to the property.
4. What are the reception hours?
Available 24 hours a day.
5. What documents are required at check-in?
To check in, both for minors and adults, a valid identification document is required, e.g. an ID card or any other document bearing a photograph issued by the competent authority of the Italian State or of other States (pursuant to the "Testo Unico di Pubblica Sicurezza," Article 109, and subsequent updates). Check-in cannot be completed for guests without a valid identification document, even if they are minors accompanied by parents.
PROPERTY & SERVICES
1. Is there a transfer service to/from the property?
No.
2. Is an electric car charging available?
No.
3. Are children allowed at the property?
Yes, by presenting a valid identification document.
4. Is a laundry service available?
Yes, an external paid laundry service is available.
5. Do you provide guests with an iron?
Yes, of course. We provide our guests with an iron for the entire duration of their stay.
ROOMS
6. Are baby cribs and cots available?
Yes.
7. Are rooms accessible?
The property features one accessible single room, designed for guests with reduced mobility. The room has a specially equipped bathroom that meets accessibility requirements.
BREAKFAST
8. Is breakfast included?
Yes, if included in the booked rate.
9. What time is breakfast served?
From Monday to Friday from 6:45 AM to 10:00 AM, and on Saturdays and Sundays from 6:45 AM to 10:30 AM.
10. Where is breakfast served?
At Sala Flaminio, located on level -1, also accessible by elevator from all floors.
11. What type of breakfast is served?
An American breakfast.
12. Are gluten-free, vegetarian, or vegan options available?
Yes.
RESTAURANTS & BARS
13. Is there a restaurant at the property?
Yes, the Gray's Restaurant is open for dinner at the property from 7:00 PM to 10:00 PM.
14. Are gluten-free, vegetarian, or vegan options available?
Yes.
15. Is there a bar at the property?
Yes, Bar Olimpia is open every day from 5:00 PM to 11:00 PM.
GYM
16. Is there a gym at the property?
Yes.
17. What are the gym hours?
From 9:00 AM to 9:00 PM.
ACTIVITIES, EXPERIENCES & EVENTS
18. Does the property offer a concierge service?
Our Front Office team is fully available to assist you during your stay, providing welcome and support services. While we do not have a dedicated concierge service, our staff will be happy to help you with your main daily needs, such as booking taxis, restaurant recommendations, or arranging visits through our selected partners. We will always do our best to accommodate your requests, subject to operational availability at the time.
19. Do you arrange tours and excursions in the area?
Yes, excursions and tours in the surrounding area can be booked at reception through our partners.
20. Is it possible to organize weddings or private events?
It is possible to organize private events in our Sala Bianca, a 110 sqm space with natural light, ideal for showrooms, training courses, business meetings, and private events of various kinds, able to accommodate up to 60 people. Our team is available to offer personalized assistance, supporting organizers in planning the event and taking care of every detail to find the solution best suited to their specific needs.
MEETINGS & BUSINESS
21. Are meeting rooms available at the property?
Yes, Sala Bianca. A 110 sqm space with natural light, theater-style seating and a maximum capacity of 60 people, available for hosting showrooms, training courses, business meetings, and all kinds of private events. Sala Bianc is equipped with a video projector, amplification systems, an overhead projector, and a flip chart. Additional technical equipment is also available upon request, with a dedicated quote.
22. What services does the property offer for business guests?
The property offers a wide range of services dedicated to business guests, including 24-hour reception, free Wi-Fi, laundry service, airport transfer on request, bar, in-house restaurant, and room service. Parking with direct access to the property via elevator is also available. The property also offers the possibility of corporate agreements.
PAYMENTS & CANCELLATIONS
23. What are the cancellation terms?
A flexible rate is available with free cancellation up to 48 hours before arrival. Alternatively, a non-refundable rate is available with immediate payment at the time of booking on the website.
24. What is the deadline for free cancellation?
Up to 48 hours before arrival.