FAQ
GENERAL INFORMATION
1. What time are check-in and check-out?
Check-in is available from 3:00 PM — Check-out by 11:00 AM.
2. What are the reception hours?
Available 24 hours a day.
3. What languages are spoken at the reception?
Italian, English, Spanish, French and German.
4. Where is Hotel Santa Costanza located and how can I reach it?
The Hotel Santa Costanza is located at Via XXI Aprile, 4 - 00162 Rome.
You can reach the hotel:
From Roma Termini
Bus 90 towards Labia to the Nomentana/XXI Aprile stop.
From Roma Tiburtina
Bus 168 towards L.go Marcello Diaz to the S. Costanza Nomentana stop.
From Rome Fiumicino Airport (FCO)
Take the Leonardo Express to Roma Termini (about 32 minutes).
From Termini, bus 90 or 82 to the Nomentana/XXI Aprile stop.
From Rome Ciampino Airport (CIA)
Shuttle bus to Roma Termini.
From Termini, bus 90 or 82 to the Nomentana/XXI Aprile stop.
5. Is parking available at the property?
No.
6. Is the property equipped with an elevator?
Yes.
7. What accessibility features does the property have?
The property has a wheelchair ramp leading directly to the elevator area and breakfast room.
8. Is Wi-Fi available at the property?
Yes, the property offers free Wi-Fi available to all guests.
9. Are pets allowed?
Yes, small pets are allowed, subject to prior notice to the property.
10. Is luggage storage available?
Yes.
11. What amenities are included in the rooms?
The rooms at Hotel Santa Costanza are very bright and furnished with elegance and style; simplicity, comfort, and a family atmosphere are the hallmarks of this beautiful property nestled in the heart of the Nomentano district.
12. Is a city tax required?
Yes, a city tax of €7.50 per person per day is required for the first 10 nights; children up to 10 years old are exempt.
13. Which credit cards are accepted?
The property accepts all major credit and debit cards for payment.
CHECK-IN/CHECK-OUT
1. How does check-in work at the property?
In person.
2. Is early check-in possible?
Yes, subject to availability and prior notice to the property.
3. Is late check-out possible?
Yes, subject to availability and prior notice to the property.
4. What are the reception hours?
Available 24 hours a day.
5. What documents are required at check-in?
To check-in, both for minors and adults, a valid identification document is required, e.g. an ID card or any other document bearing a photograph issued by the competent authority of the Italian State or of other States (pursuant to the "Testo Unico di Pubblica Sicurezza," Article 109, and subsequent updates). Check-in cannot be completed for guests without a valid identification document, even for minors accompanied by parents.
PROPERTY & SERVICES
1. Is there a transfer service to/from the property?
Yes, an external paid transfer service can be booked by sending an email to: hsc@omniahotels.com.
2. Is an electric car charging available?
No.
3. Are children allowed at the property?
Yes, by presenting a valid identification document.
4. Is a laundry service available?
Yes, an external paid laundry service is available.
5. Do you provide guests with an iron?
Yes, of course. We provide our guests with an iron for the entire duration of their stay.
ROOMS
6. Are baby cribs and cots available?
Yes.
7. Are rooms accessible?
Yes, the property has two accessible rooms. For more information, please email: info.hsc@omniahotels.com.
BREAKFAST
8. Is breakfast included?
Yes, if included in the booked rate.
9. What time is breakfast served?
Every day from 6:30 AM to 10:00 AM.
10. Where is breakfast served?
In a dedicated room on the ground floor.
11. What type of breakfast is served?
An American breakfast.
12. Are gluten-free, vegetarian, or vegan options available?
Yes.
RESTAURANTS & BARS
13. Is there a restaurant at the property?
No.
14. Is there a bar at the property?
Yes
ACTIVITIES, EXPERIENCES & EVENTS
15. Is a concierge service available?
Yes, the Front Office team is fully available to assist you during your stay.
16. Do you arrange tours and excursions in the area?
Yes, excursions and tours in the surrounding area can be booked at reception through partners.
17. Is it possible to arrange weddings or private events?
Yes, it is possible to organize small private events for up to 30 people in the afternoon. For more information, please email: info.hsc@omniahotels.com.
MEETINGS & BUSINESS
18. Are meeting rooms available at the property?
No.
19. What services does the property offer for business guests?
The property offers a wide range of services dedicated to business guests, including 24-hour reception, free Wi-Fi, laundry service, airport transfer on request, bar, and spaces ideal for working in the common areas or for organizing business meetings.
PAYMENTS & CANCELLATIONS
20. What are the cancellation terms?
A flexible rate is available with free cancellation up to 48 hours before arrival. Alternatively, a non-refundable rate is available with immediate payment at the time of booking on the website.
21. What is the deadline for free cancellation?
Up to 48 hours before arrival.