FAQ
GENERAL INFORMATION
1. What time are check-in and check-out?
Check-in is available from 3:00 PM — Check-out by 11:00 AM.
2. What are the reception hours?
Available 24 hours a day.
3. What languages are spoken at the reception?
Italian, English, Spanish, French and German.
4. Where isHotel Shangri-La Roma located and how can I reach it?
The Hotel Shangri-La Roma is located at Viale Algeria, 141, and can be reached as follows:
• From Roma Termini Station
Take Metro B (blue line) towards Laurentina and get off at the EUR Fermi stop. Once out of the metro, continue on foot for about 10 minutes towards Viale Algeria to number 141, where Hotel Shangri-La Roma is located.
• From Roma Tiburtina Station
Take Metro B (blue line) towards Laurentina and get off at the EUR Fermi stop. From here, continue on foot for about 10 minutes along Viale Algeria to number 141, where Hotel Shangri-La Roma is located.
• From Rome Fiumicino Airport (FCO)
Take the Leonardo Express train to Termini Station (about 32 minutes). From here, continue with Metro B (blue line) towards Laurentina and get off at the EUR Fermi stop. Continue on foot for about 10 minutes towards Viale Algeria to number 141, where Hotel Shangri-La Roma is located. Alternatively, a taxi or NCC (chauffeur) service takes about 40–50 minutes, depending on traffic.
• From Rome Ciampino Airport (CIA)
Take a shuttle bus to Anagnina (Metro A), then Metro A to Termini. From Termini, continue with Metro B towards Laurentina and get off at the EUR Fermi stop. From here, continue on foot for about 10 minutes along Viale Algeria to number 141, where Hotel Shangri-La Roma is located. Alternatively, a taxi or NCC (chauffeur) service takes about 35–45 minutes, depending on traffic.
5. Is parking available at the property?
Yes, an underground garage with 69 parking spaces and an outdoor paid parking area with 19 spaces are available.
6. Is the property equipped with an elevator?
Yes.
7. What accessibility features does the property have?
Accessible ramps and elevators connect all the main levels of the property, including the rooms, the breakfast room, and the restaurant.
8. Is Wi-Fi available at the property?
Yes, free and available to all guests.
9. Are pets allowed?
Yes, small pets, subject to prior notice to the property at the following email address: info.hsl@omniahotels.com.
10. Is luggage storage available?
Yes.
11. What amenities are included in the rooms?
The rooms at Hotel Shangri-La Roma offer a perfect mix of comfort and design. They feature fine Italian materials and functional furnishings enriched with design elements and warm colors in harmony with common areas. Some room types include spacious terraces and private gardens, along with a full range of standard amenities including free Wi-Fi, desk, adjustable air conditioning, flat-screen TV with national and international channels, minibar and electronic safe, all complemented by exclusive solutions such as the new Executive rooms and the Andromeda, Sirio and Vega Suites, ideal for both business and leisure stays surrounded by greenery.
12. Is a city tax required?
Yes, a city tax of €7.50 per person per day is required for the first 10 nights; children up to 10 years old are exempt.
13. Which credit cards are accepted?
The property accepts all major credit and debit cards for payment.
14. How do I get to the Palazzetto dello Sport?
On foot in 10 minutes.
15. How do I get to the Colosseum by public transport?
Take bus 070/705/709 to Eur Fermi, then take Metro B towards Rebibbia and get off at the Colosseo stop.
16. How do I get to the center of Rome?
Take bus 070/705/709 to Eur Fermi, then take Metro B towards Rebibbia and get off at Termini station; from there it's a 5–10 minute walk to Via Nazionale, continuing on to Piazza Venezia.
17. Is there a shopping center nearby?
Yes, EUROMA2, a 10-minute walk away.
CHECK-IN/CHECK-OUT
1. How does check-in work at the property?
In person.
2. Is early check-in possible?
Yes, subject to availability and prior notice to the property.
3. Is late check-out possible?
Yes, subject to availability and prior notice to the property.
4. What are the reception hours?
Available 24 hours a day.
5. What documents are required at check-in?
To check in, both for minors and adults, a valid identification document is required, e.g. an ID card or any other document bearing a photograph issued by the competent authority of the Italian State or of other States (pursuant to the "Testo Unico di Pubblica Sicurezza," Article 109, and subsequent updates). Check-in cannot be completed for guests without a valid identification document, even for minors accompanied by parents.
PROPERTY & SERVICES
1. Is there a transfer service to/from the property?
No.
2. Is an electric car charging available?
Yes, there are two charging stations inside the underground parking garage.
3. Are children allowed at the property?
Yes, by presenting a valid identification document.
4. Is a laundry service available?
Yes, an external paid laundry service is available.
5. Do you provide guests with an iron?
Yes, of course. We provide our guests with an iron, upon rquest, for the entire duration of their stay.
ROOMS
6. Are baby cribs and cots available?
Yes, subject to availability and for an additional fee.
7. Are rooms accessible?
Yes, the property has accessible rooms. For more information, please email: info.hsl@omniahotels.com.
8. Is room service available?
Yes, for a fee, during the restaurant's breakfast, lunch, dinner opening hours.
9. Are the rooms equipped with a smart TV?
Yes, guests must first log in with their own account.
BREAKFAST
10. Is breakfast included?
Yes, if included in the booking rate.
11. What time is breakfast served?
Every day from 6:45 AM to 10:00 AM.
12. Where is breakfast served?
At Atlantico Restaurant.
13. What type of breakfast is served?
An American breakfast.
14. Are gluten-free, vegetarian, or vegan options available?
Yes.
RESTAURANTS & BARS
15. Is there a restaurant at the property?
Yes, the Atlantico Restaurant offers a Mediterranean cuisine and traditional Roman dishes reinterpreted with a modern twist in a bright, modern and welcoming setting. It is open daily for lunch from 12:00 PM to 2:00 PM and for dinner from 7:00 PM to 10:00 PM.
16. Are gluten-free, vegetarian, or vegan options available?
Yes.
17. Is there a bar at the property?
Yes, the E-42 Bar is open from 4:00 PM to 11:00 PM.
GYM
18. Is there a gym at the property?
Yes. Featuring the latest generation Technogym equipment, it is available free of charge to all guests of the property.
19. What are the gym hours?
Available 24 hours a day.
ACTIVITIES, EXPERIENCES & EVENTS
20. Is a concierge service available?
Yes.
21. Do you arrange tours and excursions in the surrounding area?
Excursions and tours in the surrounding area can be booked at reception through partners.
22. Is it possible to arrange weddings or private events?
Yes, the Omnia Convention Center is designed to host all kinds of events, from congresses to press conferences, from corporate meetings and incentives to private events.
23. Is it possible to call a taxi?
Yes, through the Front Office team.
MEETINGS & BUSINESS
24. Are meeting rooms available at the property?
Yes, the Omnia Convention Center consists of 13 meeting rooms totaling 1,800 sqm, equipped with state-of-the-art technology, including free Wi-Fi covering the entire area, a megascreen, an amplification system, and flip charts. For more information contact: hsl@omniahotels.com.
25. What services does the property offer for business guests?
The property offers a range of services dedicated to business guests, including fully equipped meeting and conference rooms, free high-speed Wi-Fi, co-working spaces, printing and photocopying services, workstations, fast check-in and check-out, and, upon request, transfer and catering services for corporate events.
PAYMENTS & CANCELLATIONS
26. What are the cancellation terms?
A flexible rate is available with free cancellation up to 48 hours before arrival. Alternatively, a non-refundable rate is available with immediate payment at the time of booking on the website.
27. What is the deadline for free cancellation?
Up to 48 hours before arrival.