FAQ
GENERAL INFORMATION
1, What time are check-in and check-out?
Check-in is available from 3:00 PM - Check-out by 11:00 AM.
2. What are the reception hours?
Available 24 hours a day.
3. What languages are spoken at the reception?
Italian, English, Spanish, French and German.
4. Where is Hotel St. Martin located and how can I reach it?
Hotel St. Martin is located at Via San Martino della Battaglia, 58 - 00185, Rome.
• From Roma Termini
Metro Line B towards Rebibbia/Jonio to the Castro Pretorio stop (1 stop).
• From Roma Tiburtina
Metro Line B towards Laurentina to the Castro Pretorio stop (3 stops).
• From Rome Fiumicino Airport (FCO)
Leonardo Express (direct train) — from the airport to Roma Termini (about 30 minutes). Then Metro B towards Rebibbia/Jonio to the Castro Pretorio stop.
• From Rome Ciampino Airport (CIA)
Bus + train/metro: shuttle or bus to Termini, then Metro B towards Rebibbia/Jonio to the Castro Pretorio stop.
5. Is parking available at the property?
No.
6. Is the property equipped with an elevator?
Yes.
7. What accessibility features does the property have?
Accessible ramps and elevators connect all the main levels of the property, including the rooms, the breakfast room, and the restaurant.
8. Is Wi-Fi available at the property?
Yes, free and available to all guests.
9. Are pets allowed?
Yes, small pets, subject to prior notice to the property at the following email address: hsm@omniahotels.com.
10. Is luggage storage available?
Yes.
11. What amenities are included in the rooms?
The rooms at the Hotel St. Martin stand out for their modern, elegant design; vibrant colors and natural light from the large windows create a warm and harmonious atmosphere. Fine materials enhance furnishings designed by Italian architects. All rooms feature air conditioning, free Wi-Fi, alarm clock, magnetic key cards, minibar, safe, desk, kettle with a selection of coffee and teas, and personalized OMNIA Hotels courtesy amenities.
12. Is a city tax required?
Yes, a city tax of €7.50 per person per day is required for the first 10 nights; children up to 10 years old are exempt.
13. Which credit cards are accepted?
The property accepts all major credit and debit cards for payment.
CHECK-IN/CHECK-OUT
1. How does check-in work at the property?
In person.
2. Is early check-in possible?
Yes, subject to availability and prior notice to the property.
3. Is late check-out possible?
Yes, subject to availability and prior notice to the property.
4. What are the reception hours?
Available 24 hours a day.
5. What documents are required at check-in?
To check-in, both for minors and adults, a valid identification document is required, e.g. an ID card or any other document bearing a photograph issued by the competent authority of the Italian State or of other States (pursuant to the "Testo Unico di Pubblica Sicurezza," Article 109, and subsequent updates). Check-in cannot be completed for guests without a valid identification document, even for minors accompanied by parents.
PROPERTY & SERVICES
1. Is there a transfer service to/from the property?
No.
2. Is an electric car charging available?
No.
3. Are children allowed at the property?
Yes, by presenting a valid identification document.
4. Is a laundry service available?
Yes, an external paid laundry service is available.
5. Do you provide guests with an iron?
Yes, of course. We provide our guests with an iron, upon request, for the entire duration of their stay.
ROOMS
6. Are baby cribs and cots available?
Yes.
7. Are rooms accessible?
Yes, for more information please e-mail: hsm@omniahotels.com.
BREAKFAST
8. Is breakfast included?
Yes, if included in the booked rate.
9. What time is breakfast served?
Every day from 6:30 AM to 10:00 AM.
10. Where is breakfast served?
At Sidera Restaurant.
11. What type of breakfast is served?
An American breakfast.
12. Are gluten-free, vegetarian, or vegan options available?
Yes.
RESTAURANTS & BARS
13. Is there a restaurant at the property?
Yes, the Sidera Restaurant with its intimitate and elegant atmosphere, open every day from 7:00 PM to 10:00 PM.
14. Are gluten-free, vegetarian, or vegan options available?
Yes.
15. Is there a bar at the property?
Yes, Sidus Cafè is available every day from 4:00 PM to 11:00 PM.
GYM
16. Is there a gym at the property?
Yes, a fitness area with Technogym equipment is available for all guests.
17. What are the gym hours?
Available 24 hours a day.
ACTIVITIES, EXPERIENCES & EVENTS
18. Is a concierge service available?
Yes.
19. Do you arrange tours and excursions in the area?
Yes, excursions and tours in the surrounding area can be booked at reception through our partners.
20. Is it possible to arrange weddings or private events?
Yes, it is possible to arrangeevents for up to 200 people at the Agorà Conference Center, an extremely flexible multifunctional space of 300 sqm. Our team is available to offer personalized assistance, supporting organizers in planning the event and taking care of every detail to find the solution best suited to their specific needs.
MEETINGS & BUSINESS
21. Are meeting rooms available at the property?
Yes, the Agorà Conference Center: an extremely flexible multifunctional space of 300 sqm, designed to host events for up to 200 people, gala dinners, exhibitions, and private parties.
22. What services does the property offer for business guests?
The property offers a range of services dedicated to business guests, including fully equipped meeting and conference rooms, free high-speed Wi-Fi, co-working spaces, printing and photocopying services, workstations, fast check-in and check-out, and, upon request, transfer and catering services for corporate events.
PAYMENTS & CANCELLATION
23. What are the cancellation terms?
A flexible rate is available with free cancellation up to 48 hours before arrival. Alternatively, a non-refundable rate is available with immediate payment at the time of booking on the website.
24. What is the deadline for free cancellation?
Up to 48 hours before arrival.