FAQ
GENERAL INFORMATION
1. What time are check-in and check-out?
Check-in is available from 2:00 PM — Check-out by 11:00 AM.
2. What are the reception hours?
Available 24 hours a day.
3. What languages are spoken at the reception?
Italian, English, Spanish and French.
4. Where is Rose Garden Palace located and how can I reach it?
The Rose Garden Palace is located at Via Boncompagni, 19 - 00187, Rome.
From Roma Termini
Metro A towards Battistini, exit at Barberini station, then on Via Veneto take bus 80 and get off after one stop near the Rose Garden Palace.
From Roma Tiburtina
Bus 495 to the C.so D'Italia/Po stop, then a 6-minute walk.
From Rome Fiumicino Airport (FCO)
Leonardo Express train from Leonardo Da Vinci Airport to Termini station (32 minutes), then Metro A towards Battistini, exit at Barberini station, then on Via Veneto take bus 80 and get off after one stop near the Rose Garden Palace.
From Rome Ciampino Airport (CIA)
Terravision bus or Rome Airport Bus to Termini, then Metro A towards Battistini to the Barberini stop, or taxi.
5. Is parking available at the property?
No.
6. Is the property equipped with an elevator?
Yes.
7. What accessibility features does the property have?
The elevators are accessible and connect all the main levels of the property, including the rooms, the breakfast room, and the restaurant.
8. Is Wi-Fi available at the property?
Yes, free and available to all guests.
9. Are pets allowed?
Yes, small pets, subject to prior notice to the property at the following email address: info.rgp@omniahotels.com.
10. Is luggage storage available?
Yes.
11. What amenities are included in the rooms?
The rooms at the Rose Garden Palace feature a refined design that harmoniously combines classic tradition and contemporary style. All rooms are equipped with adjustable air conditioning, free Wi-Fi, flat-screen TV with national and international channels, minibar, electronic safe and desk.
12. Is a city tax required?
Yes, a city tax of €7.50 per person per day is required for the first 10 nights; children up to 10 years old are exempt.
13. Which credit cards are accepted?
The property accepts all major credit and debit cards for payment.
CHECK-IN/CHECK-OUT
1. How does check-in work at the property?
In person.
2. Is early check-in possible?
Yes, subject to availability and prior notice to the property.
3. Is late check-out possible?
Yes, subject to availability and prior notice to the property.
4. What are the reception hours?
Available 24 hours a day.
5. What documents are required at check-in?
To check in, both for minors and adults, a valid identification document is required, e.g. an ID card or any other document bearing a photograph issued by the competent authority of the Italian State or of other States (pursuant to the "Testo Unico di Pubblica Sicurezza," Article 109, and subsequent updates). Check-in cannot be completed for guests without a valid identification document, even for minors accompanied by parents.
PROPERTY & SERVICES
1. Is there a transfer service to/from the property?
No.
2. Is an electric car charging available?
No.
3. Are children allowed at the property?
Yes, by presenting a valid identification document.
4. Is a laundry service available?
Yes, an external paid laundry service is available.
5. Do you provide guests with an iron?
Yes, of course. We provide our guests with an iron, upon request, for the entire duration of their stay.
ROOMS
6. Are baby cribs and cots available?
Yes.
7. Are rooms accessible?
For more information, please email the Front Office Team at: info.rgp@omniahotels.com.
BREAKFAST
8. Is breakfast included?
Yes, if included in the booked rate.
9. What time is breakfast served?
From Monday to Friday from 7:00 AM to 10:00 AM, and on Saturdays and Sundays from 7:00 AM to 10:30 AM.
10. Where is breakfast served?
At Roseto Restaurant.
11. What type of breakfast is served?
An American breakfast.
12. Are gluten-free, vegetarian, or vegan options available?
Yes.
RESTAURANTS & BARS
13. Is there a restaurant at the property?
Yes, the Roseto Restaurant, a reference point for those wishing to enjoy an authentic culinary experience in a refined and relaxing setting, open for lunch from 12:30 PM to 3:00 PM and for dinner from 7:00 PM to 10:00 PM.
14. Are gluten-free, vegetarian, or vegan options available?
Yes.
15. Is there a bar at the property?
Yes, open every day from 10:00 AM to 11:00 PM.
SPA, POOL & GYM
16. Is there a Spa/Wellness Center at the property?
Yes.
17. What are the Spa/Wellness Center hours?
L'Oasi, an exclusive wellness and relaxation area, equipped with a 6x6 hydromassage pool, is open every day from 8:00 AM to 10:00 PM.
18. Do you provide a Spa/Wellness Center kit?
No.
19. Is there a pool at the property?
Yes.
20. What are the pool hours?
Open every day from 8:00 AM to 10:00 PM.
21. Do you provide pool towels?
Yes.
22. Is there a gym at the property?
Yes.
23. What are the gym hours?
Open every day from 8:00 AM to 10:00 PM.
ACTIVITIES, EXPERIENCES & EVENTS
24. Is a concierge service available?
Yes.
25. Do you arrange tours and excursions in the area?
Yes, excursions and tours in the surrounding area can be booked at reception through our partners.
26. Is it possible to arrange weddings or private events?
Yes, you can arrange your event in the heart of the city and enjoy the spacious areas of the Roseto garden for a coffee break or a welcome cocktail. Send your request to: info.rgp@omniahotels.com.
MEETINGS & BUSINESS
27. Are meeting rooms available at the property?
Yes, the property features 5 soundproofed meeting rooms, equipped with natural light, air conditioning, and high-speed internet connection, offering state-of-the-art technology with a capacity of up to 55 seats theater-style, a dedicated secretarial room, and a specialized team available for personalized assistance in organizing every event, with the option of coffee breaks and business breakfasts in the Roseto garden or in a private room.
28. What services does the property offer for business guests?
Rose Garden Palace offers a wide range of dedicated services, including 24-hour reception, free Wi-Fi, laundry service, bar and airport transfer on request. For meetings, training courses and corporate events, the property provides Sala Borghese, Boncompagni, Ludovisi, Fellini and Trevi, complete with LCD screens, amplification systems, overhead projector, microphones, laser pointer and HDMI cable connection, with basic stationery and the option of organizing coffee breaks in our garden or in a private area. We are also available to discuss customized corporate agreements tailored to your needs.
PAYMENTS & CANCELLATIONS
29. What are the cancellation terms?
A flexible rate is available with free cancellation up to 48 hours before arrival. Alternatively, a non-refundable rate is available with immediate payment at the time of booking on the website.
20. What is the deadline for free cancellation?
Up to 48 hours before arrival.